Privacy Policy

Introduction

Helios Health LLC (“Helios,” “Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our telehealth services, or otherwise interact with our platform (collectively, the “Platform”).

By using the Platform, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information.

Personal Information

Personal information may include:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Payment information
• Account login credentials

Health Information

When you use our services, we may collect health-related information including:

• Medical history
• Current health conditions
• Symptoms
• Treatment history
• Prescription information
• Responses to intake questionnaires

This information may be considered Protected Health Information (PHI) under applicable healthcare privacy laws.

Automatically Collected Information

When you access our Platform, we may automatically collect certain information including:

• IP address
• Browser type
• Device type
• Operating system
• Website usage activity
• Date and time of access

How We Collect Information

We collect information when you:

• Create an account
• Complete intake forms
• Schedule or attend telehealth consultations
• Communicate with healthcare providers
• Purchase products or services
• Contact customer support

We may also collect information automatically through cookies and analytics technologies.

Cookies and Tracking Technologies

Our Platform may use cookies and similar tracking technologies to improve functionality and user experience.

Cookies may help us:

• Maintain secure sessions
• Remember user preferences
• Analyze how users interact with our Platform

You may disable cookies through your browser settings, though some features may not function properly without them.

Our Platform does not currently respond to browser Do Not Track signals.

How We Use Your Information

We may use your information to:

• Provide telehealth services
• Facilitate consultations with licensed healthcare providers
• Process prescriptions and coordinate pharmacy fulfillment
• Verify your identity
• Manage your account
• Process payments
• Communicate service updates
• Improve our services
• Detect fraud or misuse
• Comply with legal obligations

How We Share Information

We may share your information with:

Healthcare Providers

Licensed healthcare providers who deliver telehealth services through our Platform.

Pharmacies

Licensed pharmacies that dispense medications prescribed through the Platform.

Service Providers

Third-party vendors who help operate our services, including:

• Hosting providers
• Payment processors
• Technology vendors
• Customer support providers

Legal Requirements

We may disclose information if required by law or legal process.

Business Transfers

If Helios Health LLC undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain required medical records
• Comply with legal obligations
• Resolve disputes and enforce agreements

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of certain data
• Receive a copy of your information

To exercise these rights, contact us using the information below.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system can be guaranteed to be completely secure.

Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect information from children.

Text Messaging

If you opt in to receive text messages from us, we collect your mobile phone number and use it to send care-related messages as described in our SMS Terms. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

California Residents

California residents may request access to, correction of, or deletion of the personal information we hold about them by contacting us using the information below.

We do not sell or share personal information.

We do not disclose personal information to third parties for their direct marketing purposes.

Medical information you provide through our intake or in the course of your care is handled in accordance with applicable healthcare privacy laws and our Notice of Privacy Practices.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and revise the date shown above.

Contact Information

If you have questions about this document, please contact: